Client Relations Officer

Hyderabad

ROLE SUMMARY

The Client Relations Team handles the main switchboard of GLOBAL UNIVERSITY SYSTEMS (GUS). The team receives calls for all of the schools/colleges/universities and is responsible in understanding the query of the caller and diverting the calls to the appropriate person/department.

They will require a thorough understanding of all brands under GUS and the student life cycle. Independence and initiative will be required to react to changing priorities and work circumstances, with scope to make decisions within clear parameters. They will typically set and monitor standards within their own work area, with scope for improving operational effectiveness and quality service through the application of process improvement.

KEY ACTIVITIES & RESPONSIBILITIES

Manage inbound calls for various brands of Global University Systems
Understand reason for calls and service accordingly
Transfer calls to concerned department/person
Take call back request in situations where the call cannot be transferred to the concerned department/person
Provide information that is available to the team which will help the caller
Navigate various brand sites

QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

	Essential	Desirable
Qualifications/Education	Graduation in any field
Knowledge/Skills	Customer focused with excellent interpersonal skills to include professional credibility, relationship building, and influencing – ‘customer comes first’ Familiarity with CRM systems and practices Excellent verbal and written communication Analysis and decision-making skills Excellent presentation skills and a high level of confidence Ability to multitask in a busy, highly pressured and fast-paced working environment	An understanding of Higher / Further education and an interest in working in the education sector
Experience	2yrs experience in international inbound calls 1+yrs of customer service experience

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

To apply for this opening, please send an email to hr@guseducationindia.com with subject line as: "Applying for: Job title"

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